Business Transparency

The final measure of a company are the financial KPI’s such as profit, free cash flows, ROCE, networking capital etc. These are the figures different stakeholders are looking at

However, these are figures seen in the mirror, they are behind us. To avoid Service business risks requests to implement also non-financial KPI’s (early indicators) to monitor trends and react early before it has an impact to the financial KPI’s
A pre-requirement for a profitable Service Business is an Installed Base (Customer base) and the documentation of that Installed Base. The Installed Base serves as input to the Service Strategy, Service Portfolio and the Set-Up of the Service Organization